Q #1: What type of material is used for manufacturing of jewelry?
A: Products available on our website are made of high quality gold, rhodium and platinum plated jewelry.
Q #2: Are the prices offered online the same as on the store?
A: Yes. All our products have same price whether these are online or available in our stock.
Q #3: Is there a limit on online purchase?
A: No you can buy products as much as you want. There is no limit for shopping from our website.
Q #4: What modes of payment are accepted for online order?
A: We offer two modes of payments:
Bank transfer (for international orders)
Q #5: How does the cash-on-delivery mode work?
A: Only customers in Pakistan can avail cash-on-delivery option. When your order arrives at your door step please pay the exact amount of cash.
Q #6: What should I expect to happen once I place an online order?
A: Once you place an order, you will receive a confirmation message from us via phone call or email within few hours of placing order.
Q #7: What is the delivery time?
A: The delivery time depends on the availability of stock.
- Within Pakistan we take 4-5 days to deliver your order at your door step.
- For an international order it may takes 3-4 weeks.
Q #8: What if an item I have ordered is out of stock?
A: If your ordered product is out of stock we will inform you when it product restock again.
Q #9: How do I track my order?
A: You can inquiry about your order by calling us any time. Our representative will give your all details about your order.
Q #10: What if I have misplaced my order number?
A: If your order get misplace, please write to us: [email protected]
Call us at: +92 316 7987771
Q #11: How do I change or cancel an order?
A: You can change or cancel your order within 24 hours. Please contact us at our provided number for cancellation or changing of your order. Once your order has been entered into delivery process we cannot cancel or change it. We’ll try our best to entertain your request.
Q #12: How do I take care of my Heritage silver jewelry products?
A: To maintain the jewelry of Blumoon.pk, we suggest you avoid exposing it to water or spraying any fragrance. Sweating may also fade the polish of the jewelry.
Q #13: What is the refund and exchange policy?
A: You can return or exchange your order within 7 days of purchasing.